Privacy policy

WINMAU.COM – PRIVACY POLICY

Last updated: 21 July 2025

Introduction

Winmau Holdings Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, and protect your personal data when you visit www.winmau.com (“Our Website”), regardless of where you visit it from. It also outlines your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this Policy

This Policy provides information on how we collect and process your personal data through your use of Our Website and your interactions with us (for example, when you purchase a product, sign up for our newsletter, or attend one of our events).

This website is not intended for children, and we do not knowingly collect data relating to children.

You should read this Policy alongside any other privacy notices we may provide on specific occasions when we are collecting or processing personal data about you. This Policy supplements those notices and is not intended to override them.

Controller

Winmau Holdings Ltd (company registration number 02466896) is the data controller responsible for your personal data and for Our Website.

We have appointed a Data Privacy Manager who oversees questions regarding this Policy. If you have any questions, including any requests to exercise your legal rights, please contact them using the details below.

Contact details

Data Privacy Manager
Full name of legal entity: Winmau Holdings Ltd
Email address: info@winmau.com
Postal address: South Road, Bridgend Industrial Estate, Bridgend, CF31 3PT, United Kingdom
Telephone number: +44 (0)1656 767 001

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the chance to resolve your concerns before you approach the ICO, so please contact us first.

Changes to this Policy

We review our Policy regularly and may update it periodically. The most recent version will always be available on Our Website.

It’s important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

Third-party links

Our Website may include links to third-party websites, plug-ins, and applications (for example, partners or sponsors). Clicking those links or enabling those connections may allow third parties to collect or share data about you. We are not responsible for these third-party sites or their privacy practices. We encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

We may collect, use, store, and transfer different types of personal data about you, including:

Identity Data: first name, last name, title, date of birth, and gender.
Contact Data: billing address, delivery address, email address, and telephone numbers.
Financial Data: bank account and payment card details.
Transaction Data: details about payments and purchases made on Our Website.
Technical Data: IP address, browser type, device type, operating system, login data, and website usage information.
Profile Data: username, password, purchase history, interests, and feedback.
Usage Data: how you use Our Website, products, and services.
Marketing and Communications Data: your preferences for receiving marketing and updates.

We also collect and use Aggregated Data such as statistical or demographic data, which is not considered personal data as it does not identify you.

We do not collect Special Categories of Personal Data (e.g., health or religious information) or information about criminal offences.

3. How is your personal data collected?

We collect personal data in several ways, including:

Direct interactions – When you:
- Purchase products or services via Our Website
- Create an account
- Sign up to our newsletter
- Enter competitions or surveys
- Contact us via forms, email, or phone
Automated technologies – We collect Technical Data using cookies and analytics tools. For more details, see our Cookie Policy.
Third parties – We may receive data from:
- Analytics and advertising partners (e.g., Google, Microsoft)
- Payment providers (e.g., PayPal, Google Pay)
- Address verification and delivery partners
- Public sources such as Companies House or the Electoral Register

4. How we use your personal data

We will only use your personal data when the law allows. Typically, this includes:

Fulfilling contracts (e.g., processing orders)
Legitimate business interests (e.g., improving services)
Legal compliance (e.g., tax obligations)

We may use your data for purposes such as:

Processing and delivering your orders
Managing your account
Sending product updates and offers
Conducting competitions or surveys
Improving website performance and marketing effectiveness

You can opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us at info@winmau.com.

5. Disclosures of your personal data

We may share your data with:

Internal Group Companies:
- Winmau Dartboard Ltd (UK)
- Nodor International Ltd (UK)
- Nodor International Inc. (USA)
- Nodor Kenya EPZ Ltd (Kenya)
External Third Parties:
- Service providers (IT, web hosting, logistics, marketing)
- Delivery companies (e.g., DPD, DHL, Royal Mail)
- Payment providers (e.g., PayPal, Google Pay)
- Professional advisers (e.g., auditors, lawyers)
- UK government authorities (e.g., HMRC)

We require all third parties to treat your personal data securely and in accordance with the law.

6. International transfers

We may transfer your data outside the UK to group companies or service providers in the USA and Kenya. We ensure such transfers meet UK adequacy and safeguarding standards.

7. Data security

We have implemented appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your personal data. These include SSL/TLS encryption, regular security testing, and restricted access to sensitive data.

We are PCI DSS compliant, ensuring secure handling of payment information.

8. Data retention

We keep your data only as long as necessary for legal, tax, or business purposes.
For example, customer records are typically retained for six years after account closure for tax compliance.

In some cases, we may anonymise your data for research or statistical use.

9. Your legal rights

You have rights under data protection laws, including to:

Access your data
Rectify inaccurate data
Erase your data (“right to be forgotten”)
Restrict processing
Object to processing (e.g., for marketing)
Transfer your data to another provider
Withdraw consent at any time

You can exercise these rights by contacting us at Info@winmau.com. We aim to respond within one month.

10. Cookies

We use cookies to improve functionality and user experience.
You can control cookies via your browser settings. See our full Cookie Policy for details.